Privacy Policy – Intaglio Crystals
Effective Date: 01/08/2025
At Intaglio Crystals (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from intagliocrystals.com.
We are based in Victoria, Australia, and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Information We Collect
When you interact with our website or make a purchase, we may collect the following types of personal information:
- Personal details: name, email address, phone number, billing and shipping address.
- Transaction details: products purchased, payment information (processed securely through third-party payment gateways such as PayPal, Stripe, or WooCommerce Payments – we do not store your credit card details).
- Account information: if you create an account on our website, login details and order history.
- Technical information: IP address, browser type, and site usage data collected via cookies or analytics tools.
- How We Use Your Information
We collect and use your personal information for purposes including:
- Processing and fulfilling orders.
- Providing customer service and support.
- Sending order updates, invoices, and delivery notifications.
- Managing website functionality and improving the online shopping experience.
- Marketing communications (only if you have opted in).
- Compliance with legal obligations.
- Sharing of Personal Information
We respect your privacy and will not sell or rent your personal information. We may share it only with:
- Service providers: delivery and courier companies, payment processors, and IT/website hosting providers.
- Legal authorities: if required by law or to protect our rights.
All third-party providers are required to handle your information securely and only for the purposes of providing their services.
- Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, maintain cart functionality, and analyse website traffic. You can disable cookies in your browser settings, but this may affect website functionality.
- Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes the use of SSL encryption, secure payment gateways, and restricted data access. However, no method of online transmission is 100% secure.
- Access and Correction
You may request access to the personal information we hold about you, and ask for corrections if it is inaccurate or out of date, by contacting us at the details below.
- Marketing Communications
If you have subscribed to our mailing list, we may send you updates, offers, or product news. You may opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Overseas Disclosure
We generally store and process personal information in Australia. Some of our service providers (such as website hosting or payment processors) may store data overseas. We ensure that these providers comply with privacy and security obligations.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “Effective Date.”
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Intaglio Crystals
Email: info@intagliocrystals.com
Website: https://intagliocrystals.com
Victoria, AustraliaIf you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au