Return Policy – Intaglio Crystals

Effective Date: 01/08/2025 At Intaglio Crystals, we want you to be satisfied with your purchase. Please read our refund and return terms carefully.
  1. Eligibility for Returns: We accept returns or refunds only in the following cases:
    • The item is faulty, defective, or damaged in transit.
    • The wrong item was supplied.
    To request a return, please contact us within 48 hours of receiving your order with:
    • Your order number.
    • Photos showing the issue.
  2. Exclusions: We do not accept returns or refunds for:
    • Change of mind.
    • Custom engraved products, unless they arrive faulty or damaged.
    • Items returned more than 14 days after delivery.
  3. Process:
    1. Contact us with your order details.
    2. We will confirm eligibility and provide instructions.
    3. If approved, we may issue a replacement or a refund to your original payment method.
  4. Shipping Costs:
    • We will cover replacement shipping cost. You are responsible for return shipping.
  5. Consumer Rights: This policy does not limit your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.

Contact Us

If you have any questions or concerns about this Policy, please contact us: Intaglio Crystals Email: info@intagliocrystals.com Website: https://intagliocrystals.com Victoria, Australia


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