Shipping Policy – Intaglio Crystals

Effective Date: 01/08/2029
We ship all orders with care to ensure your engraved crystal arrives safely.

  1. Processing Time:
  • Orders are usually processed within 2–5 business days.
  • Custom engraved orders may take longer, depending on design complexity.

  1. Shipping Methods & Costs

  • We use trusted courier and postal services (e.g., Australia Post, DHL).
  • Shipping costs are calculated at checkout.
  • Free shipping may be offered on select promotions.

  1. Delivery Times : Estimated delivery times:

  • Within Australia: 3–10 business days (metro areas may be faster).
  • International: 10–21 business days, depending on destination and customs.

Note: Delivery times are estimates only. We are not responsible for delays caused by postal services, customs, or events beyond our control.

  1. Tracking

  • You will receive tracking details once your order has been dispatched.
  • Please check your spam/junk folder if you do not receive tracking details.

  1. Risk of Loss

Once your order is handed to the courier, the risk of loss passes to you. We are not responsible for parcels lost or stolen after delivery.

  1. Incorrect Addresses

Please ensure your shipping details are correct before completing checkout. Orders sent to incorrect addresses due to customer error are not refundable.

  1. International Orders

  • Customs duties, import taxes, or handling fees may apply depending on your country. These are the buyer’s responsibility.
  • Some items may not be shipped internationally due to customs restrictions.

Contact Us

If you have questions about shipping, please contact us:
Intaglio Crystals
Email: info@intagliocrystals.com
Website: https://intagliocrystals.com
Victoria, Australia

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